Carresa, Deva Gita (2022) EVALUASI TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KEFARMASIAN DI TIGA APOTEK WILAYAH KECAMATAN TUREN. Diploma Tiga (D3) thesis, ITSK RS dr. Soepraoen.
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Abstract
Pelayanan kefarmasian yang diselenggarakan di apotek haruslah mampu menjamin ketersediaan obat yang aman, bermutu dan berkhasiat. Kepuasan adalah derajat emosi seseorang pasien setelah membandingkan antara kinerja atau hasil yang dirasakan. Cara pengambilan sampel dengan metode non probability sampling dengan teknik purposive sampling. Sampel yang diambil sebanyak 105 responden. Hasil penelitian didapatkan tingkat kepuasan pada dimensi keandalan (reliability) apotek 1 68.75% (puas), apotek 2 66.85% (puas), apotek 3 66.4% (puas). Pada dimensi daya tanggap (responsiveness) apotek 1 92.9% (sangat puas), apotek 2 86,35% (sangat puas), apotek 3 86.25% (sangat puas). Dimensi jaminan (assurance) apotek 1 87.7% (sangat puas), apotek 2 83.95% (sangat puas), apotek 3 83.25% (sangat puas). Dimensi empati (emphaty) apotek 1 71.04% (puas), apotek 2 81.8% (sangat puas), apotek 3 85.44% (sangat puas). Dimensi bukti langsung (tangible) apotek 1 88.55% (sangat puas), apotek 2 88.1% (sangat puas), apotek 3 85.25% (sangat puas). Kesimpulan penelitian ini tingkat kepuasan pasien terhadap pelayanan kefarmasian di tiga apotek Wilayah Kecamatan Turen, di apotek 1 sebesar 87.87% (sangat puas) , apotek 2 sebesar 82.84% (sangat puas), apotek 3 sebesar 82.97% (sangat puas). ABSTRACT Pharmaceutical services held in pharmacies must be able to ensure the availability of safe, quality and efficacious drugs. Satisfaction is the degree of emotion of a person patient after comparing the perceived performance or results. The sampling method is non-probability sampling with purposive sampling technique. The sample taken as many as 105 respondents. The results showed that the level of satisfaction on the reliability dimension of pharmacy 1 68.75% (satisfied), pharmacy 2 66.85% (satisfied), pharmacy 3 66.4% (satisfied). On the responsiveness dimension, pharmacy 1 92.9% (very satisfied), pharmacy 2 86.35% (very satisfied), pharmacy 3 86.25% (very satisfied). Dimensions of assurance (assurance) pharmacy 1 87.7% (very satisfied), pharmacy 2 83.95% (very satisfied), pharmacy 3 83.25% (very satisfied). Dimensions of empathy (emphaty) pharmacy 1 71.04% (satisfied), pharmacy 2 81.8% (very satisfied), pharmacy 3 85.44% (very satisfied). Dimensions of direct evidence (tangible) pharmacy 1 88.55% (very satisfied), pharmacy 2 88.1% (very satisfied), pharmacy 3 85.25% (very satisfied). The conclusion of this study is that the level of patient satisfaction with pharmaceutical services in three pharmacies in the Turen District Region, in pharmacy 1 is 87.87% (very satisfied), pharmacy 2 is 82.84% (very satisfied), pharmacy 3 is 82.97% (very satisfied).
| Item Type: | Thesis ( Diploma Tiga (D3)) | ||||||||||||
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| Contributors: |
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| Uncontrolled Keywords: | Tingkat Kepuasan Pasien. Apotek, Pelayanan Kefarmasian; Patient Satisfaction Level. Pharmacy, Pharmaceutical Services | ||||||||||||
| Divisions: | Pharmacy Study Program | ||||||||||||
| Depositing User: | Yacobus Sudaryono | ||||||||||||
| Date Deposited: | 29 Nov 2022 03:13 | ||||||||||||
| Last Modified: | 23 Aug 2023 03:35 | ||||||||||||
| URI: | http://repository.itsk-soepraoen.ac.id/id/eprint/761 |
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