THE EFFECT OF ETHICS AND SERVICE QUALITY OF HEALTH WORKERS ON PATIENTS SATISFACTION AT DR. SOEPRAOEN HOSPITALS MALANG

Efendi, Arief and Ansyori, Anis and Ikawati, Fita Rusdian and Wardani, Silvia Intan (2021) THE EFFECT OF ETHICS AND SERVICE QUALITY OF HEALTH WORKERS ON PATIENTS SATISFACTION AT DR. SOEPRAOEN HOSPITALS MALANG. In: Proceeding International Conference of Innovation, Science, Technology, Education, Children and Health (ICISTECH). Ahlimedia Press, Malang, pp. 1-6. ISBN 978-623-6089-32-3

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Abstract

t Patient satisfaction cannot be separated from the code of ethics and quality service carried out by medical personnel. This study aims to determine the effect of Ethics and Service Quality of Health Workers on Patients Satisfaction at dr. Soepraoen Hospitals Malang. The research method used is descriptive analytic research. With a cross sectional study design. The population in this study were 100 people. The result of this study is there is a positive and significant effect of ethics health workers partially on patient satisfaction, there is a positive and partially significant effect of partially Service Quality on patient satisfaction, there is a simultaneous positive and significant effect of ethics health workers and Service Quality on patient satisfaction.

Item Type: Book Section
Contributors:
ContributionNameNIDN / NIDKEmail
ReviewerPrisusanti, Retno DewiNIDN0720548503UNSPECIFIED
ReviewerZakaria, AminNIDN0703077601UNSPECIFIED
Uncontrolled Keywords: service quality, health workers, patients satisfaction
Divisions: Medical Records And Health Information Study Program
Depositing User: Yacobus Sudaryono
Date Deposited: 21 May 2021 02:38
Last Modified: 24 Aug 2023 03:02
URI: http://repository.itsk-soepraoen.ac.id/id/eprint/558

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