Usantika, Didin (2019) GAMBARAN TINGKAT KEPUASAN PASIEN TENTANG PELAYANAN KESEHATAN MASYARAKAT DI POLI UMUM PUSKESMAS DONOMULYO. Diploma Tiga (D3) thesis, Poltekkes RS dr. Soepraoen.
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Abstract
ABSTRAK Kurangnya kepuasan pasien dapat menimbulkan hilangnya kepercayaan pasien terhadap puskesmas. Kepuasan pasien tergantung pada kualitas pelayanan. Salah satu penyebabnya adalah mutu layanan kesehatan yang diselenggarakan oleh pemerintah masih belum memenuhi harapan masyarakat. Tujuan dari penelitian ini adalah mengetahui gambaran tingkat kepuasan pasien terhadap pelayanan di poli umum Puskesmas Donomulyo Kecamatan Donomulyo Metode penelitian menggunakan desain penelitian deskriptif. Populasinya adalah seluruh pasien yang datang ke poli umum Puskesmas Donomulyo Kecamatan Donomulyo Kabupaten Malang. Metode sampling yang digunakan adalah Purposive sampling dengan jumlah sampel sebanyak 48 responden. Data diambil menggunakan kuesioner pada mei 2019. Hasil penelitian dianalisis dengan analisis univariat. Hasil penelitian menunjukkan bahwa tingkat kepuasan pasien tentang pelayanan kesehatan hampir sama. Pada kategori tidak puas yaitu sebanyak 23 responden 48%), kategori puas sebanyak 25 responden (52%) dan tidak satupun responden yang merasa sangat tidak puas dan sangat puas terhadap pelayanan kesehatan di poli umum. Hal ini diduga terjadi karena beberapa faktor seperti perbedaan pendidikan, perbedaan pekerjaan, perbedaan jenis kelamin dan layanan yang diperoleh. Berdasarkan hasil penelitian, penulis menyarankan agar puskesmas melakukan pengukuran tingkat kepuasan secara berkala guna meningkatkan kepuasan pasien. Kata kunci: kepuasan, pelayanan kesehatan ABSTRACT Lack of patient satisfaction can lead to a loss of patient confidence in the puskesmas. One of the causes of loss trust is the quality of health services provided by the government still unable to meet what the people expect. The purpose of this study is to describe the patient satisfaction level of public poly services in Donomulyo Health Center, Donomulyo District, Malang Regency. The research method used by the author is a qualitative descriptive method. The populations are all patients who came to the public poly in Donomulyo Health Center, Donomulyo District, Malang Regency. The sampling method was used Purposive sampling with total sample 48 respondents. The data were taken through questionnaire. The results were analyzed by uni variate analysis. The result show that Patient Satisfaction Level of the health services at the Donomulyo Health Center are almost the same. In the class of dissatisfaction as many as 23 respondents (48%), the class of satisfaction was 25 respondents (52%) and none of the respondents felt very dissatisfied and very satisfied with the health services in the public poly of Donomulyo Health Center. This is thought to occur due to several factors such as differences in education, work, gender and services obtained. Based on the results of the study, the authors suggest that the Health Center measure satisfaction levels regularly to improve patient satisfaction. Keywords: satisfaction, health services
| Item Type: | Thesis ( Diploma Tiga (D3)) | ||||||||||||
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| Contributors: |
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| Uncontrolled Keywords: | kepuasan, pelayanan kesehatan; satisfaction, health services | ||||||||||||
| Divisions: | Nursing Study Program | ||||||||||||
| Depositing User: | Yacobus Sudaryono | ||||||||||||
| Date Deposited: | 18 Jul 2019 06:18 | ||||||||||||
| Last Modified: | 25 Aug 2023 03:07 | ||||||||||||
| URI: | http://repository.itsk-soepraoen.ac.id/id/eprint/218 |
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